Barista Skills
Use this milk steaming guide to help you master the step-by-step process of achieving the perfect microfoam, and the right temperature to serve drinks at. Also, check out the additional podcast and video resources to see the process in action, and nerd out on the science behind steaming milk.
Coffee Brewing
From grind coarseness to brew ratios, there are a lot of factors that affect how our coffee tastes when we brew it. In this module we’ll explore the varying elements of brewing coffee and how they affect the flavour, acidity and smoothness of the coffee methods we enjoy.
Guest Experience Standards
Use this guest experience guide to learn multiple ways that you can elevate the guest experience in our cafes. From the initial introduction, to recommended selling and putting yourself in the customer’s shoes, you can learn how to ensure every customer leaves with a positive experience.
Tips for De-Escalation and Conflict Resolution
This module is designed to equip employees with the knowledge and skills to effectively de-escalate conflicts and provide excellent customer service, specifically in a customer facing role.
End of Day Cash Out Procedure
Use this EOD cash out procedure to guide you through balancing the till at the end of the business day.
Iced Drinks Tips & Tricks
This guide covers essential techniques for using the right amount of ice, perfecting ingredient layering, and seamlessly integrating syrups. Enhance your skills and ensure every iced beverage you serve is a refreshing masterpiece.
Balzac's Coffee Bean Knowledge
Review your Balzac’s coffee bean & blend knowledge, from tasting profile to bean origins and processes. Don’t forget to complete the quiz!